You can find this information on the Meraki Cloud Controller.The Meraki local configuration page lets an admin do quick troubleshooting and tweak settings locally on a Meraki appliance. MAC address of each individual access point that will be broadcasting the integrated SSID. Deep expertise and fanatical service. We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost.
Find Address For Meraki Software Upgrades AndAll customers have an explicit support owner at all times. The best support call is the one you don't have to makeCisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.Firmware and software upgrades and updates24Ã7 telephone support based out of San Francisco, London, and Sydney technical assistance centers Run around and see if you find the blinking LEDs :)Cisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. Real time cloud-based support toolsRun script with the required arguments (MAC address format is not case sensitive, and support notation with both ':', '-' and nothing between octets) python findmac.py . The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise.Customer satisfaction is the responsibility of the Cisco Meraki Support Team. Proper follow up is achieved throughout case lifecycle Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team. All legitimate support requests are the responsibility of Cisco Meraki Support until closure, unless there is explicit agreement between Meraki Support and the customer to transfer management of the case to another party. In these cases, network configuration information, including security settings and policies, will not be accessed. On rare occasions, support may view network status without prior notice to identify and diagnose system-wide issues. Support will not modify customers' network without prior consent Support will not view customers' network configuration without prior consent Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case. In the extremely unlikely event of a cloud infrastructure interruption, user traffic and data continues to flow, and Meraki Support provides an emergency support SLA of 15 minutes. Guests at a hotel) accessing networks supported or provided by service providers will contact the help desk for that Meraki Partner.Cisco Merakiâs cloud infrastructure is covered under a 99.99% SLA and the Cisco Meraki Infrastructure team manages it 24Ã7Ã365 to ensure high availability. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email.Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers. Customers will need to uncheck this box if technical assistance is required.Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney.Meraki has no support-specific licensing. Once checked, Support will not be able to access any aspect of the network. Delivery times to certain countries or remote destinations can vary. Phones at Meraki technical support centers are staffed 24Ã7Ã365 to ensure that one-on-one, phone-based technical support is always available from Merakiâs technical support engineers.Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device. Emergency support is offered exclusively via telephone to ensure that Meraki engineers can conduct appropriate troubleshooting and technical response. Priority 2 â Moderate Impact: The networkâs performance is significantly degraded such that Licenseeâs Use of the network as permitted is materially impaired, but the Error can be circumvented with a Workaround. Priority 1 â Major Impact: The network is inoperable or the performance of the network is so severely reduced that Licensee cannot reasonably continue to operate the network because of the Error and the Error cannot be circumvented with a Workaround. Generally, escalations are major issues that require notification and/or intervention by key portions of the company in order to ensure timely issue resolution. Response time: failure to provide response or resolution within the timeframes described in the service level section above may generate an escalation. Recommendation by Cisco Meraki personnel including These include standard questions on network configuration or functionality, network enhancement requests, or documentation clarification.Cisco Meraki will trigger case escalations as necessary by priority level to ensure timely resolution of all cases.A case may be escalated based on any of the following criteria: Priority 4 â General Questions: There is no issue with network performance or operation. Finding my disrto list in outlook 2016 for macThe team above is notified of the escalation in order of severity. Engineer owning any associated bug/feature Techical Support Engineer owning the case Customer satisfaction related matters: failure to fully satisfy the customer may generate a case escalationNotification list and notification methodologyIn the event that a case is escalated, the following persons will be notified and kept apprised of the issue until de-escalation: Other severe product issues may generate an escalation at the discretion of Cisco Meraki personnel listed above. Decision on whether or not to dispatch on site service Explicit agreement from engineering management for resources to perform engineering tasks Specific actions to be taken in order to resolve the issue Assemble appropriate team from persons listed above to assess the issue and develop a resolution plan, and communicate plan to the customer: Products covered by the Cisco Meraki lifetime warranty are eligible for advance replacement. To comply with best practices, all RMA requests should only be processed after a technical support case has been opened and proper troubleshooting has taken place. Case is resolved and customer is informed
0 Comments
Leave a Reply. |
AuthorJosh ArchivesCategories |